Today’s saga is gas. I received a gas bill which stated I was almost £500 in credit. Yippee – thought I.
However, after yesterday’s experience, I sent pao out to check the meter. Just in case. Another long wait on hold: I was prepared with sock knitting, cordless phone and Ophelia this time. Just under the 20 minutes they claimed I might have to wait, I got a person and asked how I got a bill today saying I was £500 credit today and yesterday I got one that said I was £200 in credit but the numbers for the readings were completely and utterly different. Today’s reading was 3900, yesterday’s said something like 5700. Our actual reading is about 6200 so I was very puzzled.
After hearing our reading, I was told: “Oh, madam, you have to pay us £500 not the other way round.”
“Grrrrrrreat,” said I, “so how much will I have to pay a month now?”.
After a very long wait whilst she went off and did some calculations, she came back on the line stating an amount that was double our current payment. I asked how today’s bill could be so wildly different from the one I got yesterday in that there was a 2000 unit difference between the two. (Oh, and to confuse matters all the more, I got another bill saying that they were writing off my £1.15 bad debt, ????? and it was a Final Bill). The new, not quite right bill for today said “First Bill” at the top, confusing really since I’d been getting bills quite regularly since we moved in.
There was a long silence after which we came to the conclusion that I would endeavour to find my meter reading from when I moved in plus the 7 or 8 bills that I got from them right after we moved in with different meter numbers on and they would ring me back tomorrow. We have asked our next door neighbours to have a look at their meter as I have a suspicion that the mythical meter reader actually read their meter and not ours.
But who knows? I need to lie down now. They are hurting my head.